FAQs

Got Questions? We've Got Answers

What is Lux Tech Select?

We’re an online store offering top-quality smart home devices to make your home safer, smarter, and more connected.

Where are you based?

We’re an online-only store and ship smart devices nationwide, right to your doorstep.

What products do you sell?

We sell smart lights, locks, cameras, plugs, and other smart home tech. 

Are your products genuine?

Yes, all our products are 100% original and sourced from trusted brands.

Order & Shipment

Do you offer nationwide delivery?

Yes, we deliver to all major cities and towns across the country.

How long does shipping take?

Orders usually arrive within 3–5 business days, depending on your location.

Is shipping free?

We offer free shipping on orders above a certain amount. Check our shipping page for details.

Can I track my order?

Yes, once shipped, you’ll receive a tracking number by email or SMS.

Payment & Return

What payment methods do you accept?

We accept major Credit Cards, Debit Cards, and other secure payment methods.

Are my payment details safe?

Yes, our website uses secure payment gateways to protect your information.

What is your return policy?

You can return items within 7 days if they’re unused and in original condition.

How do I request a return?

Just contact our support team with your order number and reason for return.

Do you offer refunds?

Yes, refunds are processed once we receive and inspect the returned item.

What if I receive a damaged product?

If you receive a faulty item, let us know within 48 hours for a free replacement or refund.

Do your products come with a warranty?

Yes, most items include a 6–12 month warranty from the manufacturer.

Can you help me set up my device?

Absolutely! We offer setup guides and video tutorials on our website.

What if I face issues after buying?

Our support team is always here to help with any technical or usage questions.

Do I need an account to order?

No, you can checkout as a guest, but creating an account helps you track orders easily.

Is my personal information safe?

Yes, we follow strict privacy policies and never share your information with others.